Outlook File With ".msg" Extension Not Opening in OTM

(Doc ID 2068156.1)

Last updated on OCTOBER 26, 2015

Applies to:

Oracle Transportation Management - Version 6.2.0 to 6.2.9 [Release 6.2]
Information in this document applies to any platform.

Symptoms

When you are trying to view an existing document in OTM, you get an widow that is trying to open a file without extension or without automatically select the appropriate program for that file.

Example

========

Outlook file with ".msg" extension cannot be viewed in OTM.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Navigate to Financials -> Damage Claim
2) Create a Damage Claim.
3) Select the new created Damage Claim and click Action button -> Attach Documents (create a new document and attach an .msg file)
4) From the Document screen click on the 'View' button.

Cause

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