Outlook File With ".msg" Extension Not Opening in OTM
(Doc ID 2068156.1)
Last updated on JULY 20, 2024
Applies to:
Oracle Transportation Management - Version 6.2.0 to 6.2.9 [Release 6.2]Information in this document applies to any platform.
Symptoms
When you are trying to view an existing document in OTM, you get an widow that is trying to open a file without extension or without automatically select the appropriate program for that file.
Example
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Outlook file with ".msg" extension cannot be viewed in OTM.
STEPS
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The issue can be reproduced at will with the following steps:
1) Navigate to Financials -> Damage Claim
2) Create a Damage Claim.
3) Select the new created Damage Claim and click Action button -> Attach Documents (create a new document and attach an .msg file)
4) From the Document screen click on the 'View' button.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |