12.2.x: Email Notifications with Malformed Notification body in Emails to Approvers (Purchase Orders and Requisitions) (Doc ID 2068457.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Purchasing - Version 12.2 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms

When attempting to view email notifications (this only affects email notification, the worklist view of the notification is correct) --the formatting of the notification body (where the document details are located) is jumbled and not readable.  Following is an example of thee type of messages that might be seen:

Line  Move selected items up one in list  Move selected items down one in list

Item Number  Move selected items up one in list  Move selected items down one in list

...

Item Description  Move selected items up one in list  Move selected items down one in list


STEPS
The issue can be reproduced at will with the following steps:
1. Submit a Purchase Order (PO) or Requisition for approval.
2. The Approver opens the email for approval.
3. The Approver sees the issue in the notification.

Cause

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