Internal Server Error When Searching By Asset Attribute (Doc ID 2069074.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to add attributes to asset search and search on the attribute,  the following error occurs.


ERROR

Internal Server Error.


STEPS

The issue can be reproduced at will with the following example:
1.  OR2 eAM Super User (Maintenance Super User)
Asset Numbers: Asset Numbers-> Asset Numbers, Org = OR2
Search for Asset #001.1649.41.209.

2.  Click on the Attributes button.
3.  Click on Attribute Values field.  The Asset Attributes screen displays.
4. Attribute Group = General Asset Info Serial Number is second attribute


Maintenance Super User Vision Operations


1. Org = OR2
2. Assets-> Advanced Search->
3. Add Another = Attributes-> Add
4. Select Attribute = Vehicle Classifications.....Ford.F350.2000..
5. Press Go Button

Cause

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