Ship Confirm Fails with Error 'Serial number is not valid' when Serial Number is Using Non-Alphanumeric Character (Doc ID 2069168.1)

Last updated on OCTOBER 23, 2015

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Problem Statement
When serial number is using non-Alphanumeric character(Double-byte character such as Japanese character, Chinese character, etc),
Ship Confirm fails with 'Serial number is not valid'.

Error
Serial number is not valid.

Cause

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