Ship Confirm Fails with Error 'Serial number is not valid' when Serial Number is Using Non-Alphanumeric Character
(Doc ID 2069168.1)
Last updated on JANUARY 23, 2020
Applies to:Oracle Inventory Management - Version 12.1.3 and later
Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.
When serial number is using non-Alphanumeric character(Double-byte character such as Japanese character, Chinese character, etc),
Ship Confirm fails with 'Serial number is not valid'.
Serial number is not valid.
Steps to Reproduce
- Receive serial controlled item by Miscellaneous Receipt and input serial number which contains non-Alphanumeric characters
- Create a Sales Order for the item and Book it
- Perform Pick Release
- Transact Move Order
- Perform Ship Confirm
- Ship Confirm fails with 'Serial number is not valid'
The following debug message shows in WSH and Inventory debug log.
errored serial_number2 ==> xxxxxxxx
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