Unexpected Error Occurs When We Try To Modify The Relation Parent-child At Hierarchy Level (Doc ID 2069812.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Enterprise Asset Management > Configuration History

ACTUAL BEHAVIOR
-----------------------------

When attempting to modify the relation parent-child at hierarchy level, the following error occurs.


ERROR
-----------------------

You have encountered an unexpected error. Please contact the System Administrator for assistance.

Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:620)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1182)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:976)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:943)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:663)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:976)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:943)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:663)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2630)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1950)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:550)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:438)
at _OA._jspService(_OA.java:212) ... etc.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Click on Assets tab
3. Select Configuration History from LOV
4. Click Go
5. Click on Show Parents radio button.
6. From the subsequent list, click on the update icon.
7. Get the above error.



Cause

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