R12: JE: When Attempting To Incomplete An AR Transaction Occurs The Error: APP-JE-68160 - Transaction cannot be incomplete because an encrypted signature has been assigned to it. (Doc ID 2070497.1)

Last updated on JULY 28, 2016

Applies to:

Oracle Financials for EMEA - Version 12 and later
Information in this document applies to any platform.

Symptoms

Customer is trying to incomplete transactions for which the source setup isn't configured to generate an encrypted signature.

In je_pt_ra_cust_trx_exts table there is no information for the transactions in matter.
When user tries do incomplete it, he receives the following error message:

ERROR
-----------------------
APP-JE-68160 - Transaction cannot be incomplete because an encrypted signature has been assigned to it. Use Credit Memo Void functionality to cancel this transaction and enter new one, if necessary

Cause

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