Grouping and Renewal Details Are Not Honored When The Order is Created From Order Management. (Doc ID 2070624.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.2.2 and later
Information in this document applies to any platform.

Symptoms

This note covers a few matters related to the grouping rules in Order Management and passing details to contracts created from the  Service Contract details form

On 12.2.2 version, Warr./Ext.Warranty Integration with Order Management,

Actual Behavior:
Renewal details are not retained when the order is created from Order Management.
Service Contracts created individually from the order do not have the selected approval option; “Not Required” as entered in OM During Sales Order Creation.
The option selected for renewal during order creation is not present in the contract after creation.

Expected Behavior:
Expected Renewal details to be retained on the OM as well as on the OKS form after the order is created.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
Create a Sales Order for two subscription items
Everything in Service tab is the same.
e.g. Order Item X0006192, Line 2: X000194
save the lines.
go to the first line > then click actions > Service Contract Details
select Apply All check box and select new radio button.
enter all renewal information. Click Save.
Book and run the processing program.
Checking the Service Contract Details on the OM form, Also Approval initial setting of “Not Required” is not even though it was saved during contract creation. These were not saved in the process.

Impact:
The issue has the following business impact:
Due to this issue, users cannot ascertain the info that was present during contract creation is retained as saved.

Cause

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