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Benefit Elections Are Lost When Drill Down on Region Is Closed After Elections Are Made (Doc ID 2070648.1)

Last updated on NOVEMBER 16, 2020

Applies to:

Oracle Advanced Benefits - Version 12.2 HRMS RUP4 and later
Information in this document applies to any platform.

Symptoms

 
ACTUAL BEHAVIOR
---------------
After making benefit elections, if the region is closed using the drill down icon, then reopened, the elections are no longer populated.


EXPECTED BEHAVIOR
-----------------------
Expect the region to hold the election choices after closing the drill down for the region.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Benefits > Enrollment > Medical > Drill down arrow
2. Select Untied Health Care > Employee +1
3. Select the drill down arrow to hide the region
4. Select the Drill down arrow to open the Medical region and see the initial election is no longer populated.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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