UPK 12.1 MANUAL RECORDING OPTION , DISABLED ON DUTCH UPK DEVELOPER (Doc ID 2070940.1)

Last updated on OCTOBER 27, 2015

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.

Symptoms

ENVIRONMENT
=============
UPK 12.1 Server
OS - Microsoft Windows x64 (64-bit)
Browser - IE 9
PRODUCTION environment

CUSTOMER STATEMENT
==================
When we open in UPK developer via menu " Extra/Options" the Options screen and select "Recorder" (3rd) from the bottom, suddenly the screen display gets garbled by the following,

The lower part of the screen which is normally options for "Open the Topic Editor" is positioned in the top grayoud on top of "Screen capture" options, this we we are unable to select option "Manually record screenshots"


CURRENT BEHAVIOR
=================
we are unable to select option "Manually record screenshots"


BUSINESS IMPACT
================
The customer is not able to record in manual mode

Cause

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