How To Generate Correspondence Letter To Send To Multiple Contacts But Not Send Automatically?

(Doc ID 2071073.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

You would like to send multiple correspondence letters to your customer that would be sent to different contacts who may or may not be dunning contacts. For example, letters 1 & 2 should be sent to one contact and letters 3 & 4 should be sent to another contact. Since the standard functionality will always select the Primary dunning contact email, and correspondence letters are never manual, there currently isn't a way to accomplish this. 

Cause

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