Last updated on DECEMBER 08, 2015
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
You would like to send multiple correspondence letters to your customer that would be sent to different contacts who may or may not be dunning contacts. For example, letters 1 & 2 should be sent to one contact and letters 3 & 4 should be sent to another contact. Since the standard functionality will always select the Primary dunning contact email, and correspondence letters are never manual, there currently isn't a way to accomplish this.
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