R12.1.3 - Claim Approval Fails Where Party Name Greater Than 240 Characters - ORA-06502: PL/SQL: numeric or value error: character string buffer too small (Doc ID 2071504.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Claim approval fails where the party name is greater than 240 characters

There is an issue about the length of a party name with Thai characters when requesting approval for a Claim, due to the following error despite patch 16628414:R12.OZF.B already being applied

ERROR
-----------------------
ORA-20002: 3240: Error '-6502 - ORA-06502: PL/SQL: numeric or value error: character string buffer too small

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Claim
2. Request Approval
3. Approval Errors

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms