Employee Rates Are Not Displayed After A Life Event Is Processed (Doc ID 2071530.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP7 version, Advanced Benefits 

ACTUAL BEHAVIOR
---------------
Employer rates are not showing once a life event is processed.

EXPECTED BEHAVIOR
-----------------------
Employer rates should be displayed once a life event is processed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Benefit Service Centre
2. Enrollments
3. Rates

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms