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Oracle iSupport: Buttons / Icons Not Displayed Properly In Internet Explorer 11 (IE) After Applying Framework Patches (Doc ID 2071554.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.
Windows 7 Professional, SP1
Java 6 Update 35 (build 1.6.0_35-b10)

Symptoms

After moving to Internet Explorer 11 (IE11), in Oracle iSupport the font and buttons are small, and some text is overlapping.

Steps:

- Moved to Internet Explorer 11
- Applied following patches:
     . Patch 19845055:R12.FWK.A
     . Patch 17932167:R12.TXK.A
     . Patch 19854889:R12.JTT.A
     . Patch 19879618:R12.FND.A
     . Patch 7237006 - R12.ATG_PF.A.DELTA.6
     . Patch 9386653.A

What is Working:

- The buttons and the links all fine in other products.
- Everything works fine in IE8, Chrome and Mozilla.

Changes

 Moved to Internet Explorer 11.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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