Strategy Not Going On Hold When Promises are for Full Amount Overdue
(Doc ID 2072116.1)
Last updated on MARCH 25, 2020
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When generating promises using the Public API - IEX_PROMISES_PUB.INSERT_PROMISE the promise is created for the full amount overdue, but the already assigned strategy is not going On Hold as expected
STEPS TO REPRODUCE
1. Use the IEX_PROMISES_PUB.INSERT_PROMISE to create a promise for the full amount overdue
2. The promise is created successfuly and can be visible in Collections Agent UI > History > Type = Promise
3. The strategy does not go On Hold as it should once a Promise is created for the Full Amount Overdue
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