Order's Copy Behavior Changes While Changing Order Type (Doc ID 2072162.1)

Last updated on NOVEMBER 28, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In actual PROD version, when we copy order to generate RMA order, in first tab option 'Express copy' we select RMA order type.
After selecting this option, OM positions the cursor on 'Lines copy' tab to invite us to select line type.

However in Test. it shows different copy behavior :
After selecting order type, selector doesn't go to copy line options.
It remains on 'Express copy' tab.
If user clicks directly on [OK] button, copy is generated without type line definition.
Consequence : OM shows error message indicating that no workflow is assigned for this movement type.

User clicks on [Continue] button : header order is created without line.

Cause

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