Parts Requirement Creates Site With Bill To Purpose For The Internal Customer (Doc ID 2072232.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Find that the service module creates a 'Bill To' address when creating an Internal Sale Order from the Part Requirement when using a 'Special Ship To' address.

The expectation is that the system should NOT create 'Bill To' Address for the 'Special Ship To' Address

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Call Center => Part Requirements
2. Enter Task to create a new part requirement.
3. Choose the 'Special' radio button to enter a special address as a 'Ship To'.
4. When creating the Order, the system uses above address as the 'Ship To' as well as create 'Bill To' address.
This should not allowed to create 'Bill To' Address.

Cause

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