My Oracle Support Banner

Field Service - Unable To Capture Counters Readings In FSTP (Doc ID 2072606.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 Test instance, Field Service Engineer Portal or Debrief

ACTUAL BEHAVIOR
---------------
Unable to capture counters readings in FSTP Debrief page.

EXPECTED BEHAVIOR
-----------------------
Entered Counter reading details should be able to be saved without any issues.

STEPS
-----------------------
1. Login to FSTP.
2. Update a task which has a SR raised against an item that has counter attached to it.
3. Go to Debrief.
4. Go to the counters section and enter a value.
5. Click on Apply/Save button.

After the above steps are executed, the counter reading is not captured.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.