Field Service - Unable To Capture Counters Readings In FSTP

(Doc ID 2072606.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 Test instance, Field Service Engineer Portal or Debrief

Unable to capture counters readings in FSTP Debrief page.

Entered Counter reading details should be able to be saved without any issues.

1. Login to FSTP.
2. Update a task which has a SR raised against an item that has counter attached to it.
3. Go to Debrief.
4. Go to the counters section and enter a value.
5. Click on Apply/Save button.

After the above steps are executed, the counter reading is not captured.


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