Service Contract Billing Schedules not Adjusted when Line is Terminated as Part of RMA Receipt (Doc ID 2072665.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contracts Billing/Termination

ACTUAL BEHAVIOR
---------------
 Service Contract Billing Schedules not adjusted when line is terminated as part of RMA receipt

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
When Receipt is created for an RMA order, the associated IB status changes and Service Contract line gets terminated. As part of line termination, the billing schedules are not getting adjusted based on termination date even though the line is not billed for the terminated period.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms