Service Contract Billing Schedules not Adjusted when Line is Terminated as Part of RMA Receipt
(Doc ID 2072665.1)
Last updated on FEBRUARY 26, 2019
Applies to:
Oracle Service Contracts - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Contracts Billing/Termination
ACTUAL BEHAVIOR
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Service Contract Billing Schedules not adjusted when line is terminated as part of RMA receipt
STEPS
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The issue can be reproduced at will with the following steps:
When Receipt is created for an RMA order, the associated IB status changes and Service Contract line gets terminated. As part of line termination, the billing schedules are not getting adjusted based on termination date even though the line is not billed for the terminated period.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |