TeleService: Error FRM-40212: Invalid Value For Field INCIDENT_NUMBER In Find Service Request (Doc ID 2072820.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In 11i if the user search the Service Request by giving a space before the SR number (i.e. " 1234"), the leading space will be removed automatically by the system and the search will be done successfully.
In R12 when the user gives the SR number with a space in front, they get an error.

Users do not enter the space intentionally.
Mostly they will not see the screen when they are entering the number, so there is a lot of chance where they press the space bar and enter the SR number while doing the search.


Error:

FRM-40212: Invalid value for field INCIDENT_NUMBER.

Steps:

(R) Service
(N) Service Request > Find Service Requests
 - Enter a space before the SR number (i.e. " 1234")
 - Search

Cause

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