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Personal Task Status Not In SYNC O MFS (Doc ID 2072822.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, General / Handheld

ACTUAL BEHAVIOR
---------------
When changing a task status on MFS and syncing, the status is not being updated on the server and reverts back to the original status on MFS.

EXPECTED BEHAVIOR
-----------------------
expected that the task status would change correctly on the server and client.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
a) Create Personal Task in MFS where initial status is 01-Accepted
b) Synchronize MFS and verify Processes Uploaded Mobile Data completes
c) I can then view the Personal Task created
d) Synchcronize MFS and view Personal Task
e) Change status in MFS to 03-Onsite
f) Synchronize MFS and verify Processes Uploaded Mobile Data completes
g) View Task and the status in MFS is not updated - it is still 01-Accepted



Cause

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In this Document
Symptoms
Cause
Solution
References


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