Orders with Fulfillment Sets Are Splitting into Multiple Invoices. (Doc ID 2072992.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

ACTUAL BEHAVIOR
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You are finding that orders with fulfillment sets applied to order lines, are still splitting into multiple invoices, many are invoicing on the same night.

The business practice is to add the freight and handling item "9999 " as a line item on every order and to assign a fulfillment set to the freight item (9999) line and at least one of the product lines in the order, so that the freight line will invoice with the product(s).  You have found multiple examples were the fulfillment set was assigned to the freight and product line, but the lines both billed separately on two different invoices. 

The freight is a non-tangible item and the products are shippable, which is why the freight (non tangible item) uses a fulfillment set to prevent it from billing before the product(s) invoice.

Why are the orders with fulfillment sets, not invoicing together?

This causes confusion for the customer and in some cases where a credit card payment is to be applied, it is applies and pays for only one of the invoices, and the second invoice remains open/unpaid and requires manual intervention to apply the credit card payment to it.

EXPECTED BEHAVIOR
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Would expect that the lines in fulfillment set to invoice together.

STEPS
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1.  Order Management Responsibility (OM)
2.  Sales Order form -> enter sales order
3.  Enter freight item line
4.  Progress sales order to invoicing.

Cause

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