Termination Amount not Getting Calculated Correctly for the Service Contract
Last updated on JUNE 14, 2017
Applies to:Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Contracts Billing/Termination
Termination Amount not getting calculated correctly for the Service Contract. The Amount Automatically displayed or evaluated shows a discrepancy
Expected to see the amount on the termination form to reflect what was effectively billed to the customer.
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. create a contract,
2. Manually enter the streams e.g. enter the first few months with amount =
Business expectation is the credit amount which should come is :
3*2374 = 7122$
But it is coming as: 7,234.11$ (it is unclear why)
Manually enter the correct amount to override.
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