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Termination Amount not Getting Calculated Correctly for the Service Contract (Doc ID 2073022.1)

Last updated on FEBRUARY 13, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Actual Behavior:
Termination Amount is not getting calculated correctly for Service Contracts.

Expected Behavior:
Expect to see the Amount shown on the Termination form to reflect what was already effectively billed to the customer.

Steps to Reproduce:
1. Create, Approve and Bill a contract.
2. Attempt to Terminate the contract.
3. Notice that the Termination Amount is not as expected.

Cause

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In this Document
Symptoms
Cause
Solution
References


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