Payment Processing Screen Freezes and Does Not Allow User to Process Multiple Payments (Doc ID 2073363.1)

Last updated on OCTOBER 01, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Screen freezes when payment processing button is selected in Collections screen. Issue occurs when more than one transaction is selected for payment
 

EXPECTED BEHAVIOR
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To select multiple payments and process those payments without screen freezing.

STEPS
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The issue can be reproduced at will with the following steps:

1) Collections Agent >Collections
2) Query customer data , enter customer name or account number
3) Click on the transactions tab which lists all invoices due to be paid
4) Select more than one row and click payment processing button
5) Screen will then lock up and not allow user to exit.

Cause

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