OLM Player Status Update Function not Working (Doc ID 2073393.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

12.1 HRMS RUP7 version, Player component

New Player Status Update function not working

Attempted to update the Player Status of a user with a 'failed' status to a 'passed' status, but status did not update for online class

Applying the "Passed" status. Customer also made sure the score they entered was greater than the primary score.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Log in to Learning Admin (Customer:- Responsibility (XXX Learning Administrator Super User)

2. Go to Enrollment and Subscriptions

3. Query a learner that has: Enrollment Status Class Completed Successfully and Failed Player status -

4. Click on Update Player Status and change to completed- Player status still shows as failed

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In this Document

Symptoms

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