Purchase Order Approval Workflow Gets #STUCK Error on "Email PO" Activity After Supplier Partially Accepts Purchase Order via iSupplier (Doc ID 2073869.1)

Last updated on NOVEMBER 09, 2015

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version

Purchase Orders (POs) are getting stuck at the Workflow Activity named "Notify Web Supplier with PDF" .  The Activity "Email PO" has Status = Error and Activity Status = #STUCK

STEPS
1.  Create Purchase Order (with multiple lines) for the Supplier
2.  On this PO have Terms that Require Acceptance
3.  Approve the PO
4.  Supplier receives the Acceptance required notification
5.  Supplier logs into iSupplier Portal and partially accepts the PO (only Accepts one or some of the Lines)

Error occurs:

Cause

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