OZF Claims - Unable To Enter Thai Characters Into The Customer Reference Field Due To ORA-06502 Error (Doc ID 2074043.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

PROBLEM

When User enters Thai characters into the field Customer "reference" on the main page of a claim the following error occurs :-

Example of thai character
บ.บิ๊กโปร

ERROR

Error
ORA-06502: PL/SQL: numeric or value error: character string buffer too small in Package OZF_CLAIM_PVT Procedure Update_Claim


STEPS

1. Create of a claim
2. On the reference field, local Thailand team wants to enter an information which can be in Thai characters
 Enter One Thai character and the claim is updated correctly
 Enter Two Thai characters and the error message occurs



Cause

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