Java Exception Thrown on HzPuiAddressSuggestionTransVO When Updating Address From Oracle Customers Online (Doc ID 2074118.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Customers Online - Version 12.1.0 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

DESCRIPTION
-----------------------

Java Exception Error Raised When Attempting To Update Address Through Oracle Customers Online.

 

ERROR
----------------

Exception Details.
oracle.apps.fnd.framework.OAException: Message not found. Application: FND, Message Name: FND_VIEWOBJECT_NOT_FOUND. Tokens: VONAME = HzPuiAddressSuggestionTransVO; APPLICATION_MODULE = oracle.apps.imc.ocong.root.server.ImcRootAM;
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1247)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2215)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:557)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:439)
at _OA._jspService(_OA.java:205)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:734)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391)
at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:308)
at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:68)
at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:214)
at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:284)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:219)
at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:407)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate in Oracle Customers Online to Query Existing Customer.
2. Query existing Organization.
3. Click on the Address link.
4. Click on the Update icon.

This issue occurs after applying patch 16393444.

Cause

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