No Order For Holds On Sales Order Header (Doc ID 2074244.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
The holds applied on a sales order are not displaying in any sequential order.

EXPECTED BEHAVIOR
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The latest Hold applied should be on the top line.

STEPS
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The issue can be reproduced at will with the following steps:
1. OM Responsibility > Orders, Returns > Order Organizer
2. Query Sales Order. Open. Select Lines Tab.
3. Right Click and select Additional Order Information, then Holds tab
4. There appears to be no order for how hold lines are listed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Expect lines to be in order by date applied.

Cause

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