F4 or ESC-E keys on REQ QTY Field of Paper Based Pick Mobile Page Gives 'No result is found' for Reason List of Values, then CTRL-L Works

Last updated on JULY 20, 2017

Applies to:

Symptoms

ACTUAL BEHAVIOR  
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While performing Paper Based Pick transactions in WMS mobile, no transaction reasons show up when pressing F4 or ESC-E keys on field "Req Qty" and message "No result is found" gets raised in Audit page.
When pressing CTRL-L, the list of transaction reasons shows up.

Issue reported with the example of a Move Order Transfer transaction for an item which is not under lot, revision quantity, serial controls.
 

EXPECTED BEHAVIOR
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Expect the the list of transaction reasons to show up when pressing F4 key and not having to use F4 and then CTRL-L.


STEPS
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The issue can be reproduced at will with the following steps:
1. Select a custom responsibility
2. Go to Manual Tasks > Pick Slip based Picking
3. In Paper Pick page:
Enter the Pick Id
4. In Load page:
Confirm the subinventory, locator, item, UOM
For field Req Qty, press F4
5. In Audit page:
Nothing gets retrieved and message "No result is found" is raised
Press CTRL-L
Getting the list of Transaction Reasons

Changes

The problem may surface after patching. 

Cause