My Oracle Support Banner

Sales Order Acknowledgement Report Not Printing User Item Description (Doc ID 2074949.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Reporting & Business Analysis in all the instances

ACTUAL BEHAVIOR

Sales Order Acknowledgement (XML) Report showing Item description instead of 'User Item Description' in report output, when Order created with 'User Item Description'

EXPECTED BEHAVIOR

Sales Order Acknowledgement (XML) Report should show 'User Item Description' instead of Item description regardless of what
value is specified in the Item Display parameter while running the report, when Order created with 'User Item Description'

STEPS TO REPRODUCE

1. Create Order with 'User Item Description' from Order Management Responsibility.
2. Book the Order.
3. Submit 'Sales Order Acknowledgement (XML)' program for same order


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.