E-Business Suite - Oracle Knowledge Management (not InQuira): Issues After Upgrade to 12.2.4 (HTML Color Tag, Import with RTE Contents) (Doc ID 2075224.1)

Last updated on NOVEMBER 19, 2015

Applies to:

Oracle Knowledge Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On 12.2.4 -

1) After upgrading to Release 12.2.4, users cannot create a Solution with a HTML color tag.
2) Also, they are getting an error while uploading the Rich Text Editor contents.

Expected Behavior:

Expect to have no errors, and the ability to create a Solution with HTML color tag.

Errors:

Confirmation:
"The document you uploaded has been modified to remove restricted tags.
 Please check the document and replace it if necessary."

Error:
"An error occurred while uploading the rich text editor contents.
 Please contact your System Administrator for help."


Steps:

(R) Knowledge Base System Administrator
(N) Knowledge Management > Knowledge

 - Click on Authoring
 - Click on Create a Solution

(R) Knowledge Base
(N) Authoring

 - Select Flow, Solution Type
 - Import the contents of an HTML file
 - Save
    => Get the first message.
 - Try to add the Category (or make a change to the statement, such as Content Type)
    => Get the second message.

What is Working (Workaround):

- If the user selects the Category before importing the file, they can publish the Solution.
- Everything works fine when importing a plain text file.

Cause

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