Internal Sales Orders Are Splitting Into Multiple Delivery Lines Upon Pick Confirm (Doc ID 2075262.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Warehouse Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
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Issue happens when a serial controlled item is ordered with a quantity greater than 1, and the serial numbers assigned are not contiguous.

Pick release will split the order line into multiple delivery details;  one detail for each serial number.

EXPECTED BEHAVIOR
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Customer expects to have only one delivery detail for the total ordered quantity.  He does not want the order line split into multiple delivery details

STEPS
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The issue can be reproduced at will with the following steps:
1.   Enter and book an internal sales order for a serial controlled item,  with ordered quantity greater than 1
2.   Pick release the order.
3.   View the order in the Shipping Transactions form.  See the following:
      a.   Order line was split into as many details as the quantity ordered.  If ordered quantity is 3,  there will be 3 delivery details with requested quantity of 1
      b.   Each delivery detail has a serial number assigned.  The serial numbers are not consecutive.

Cause

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