Related Customer Accruals When Associated Changes The Customer Name In Association (Doc ID 2076245.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Offers

When related customer accruals are associated to a claim, Customer Name on the claim changes to the related customer name


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Created a account relationship bill to, reciprocal in TCA for Oracle.com and Oracle.com Inc
2.Created offer accruals based on POS on Oracle.com Inc. customer
3.Accruals happened
4.Created claim for Oracle.com customer bill
5.Choose related customer from Accrual search option of claims detail page with related customer name
6.related Customer accruals show up
7.entered line amount against the offer of Oracle.com Inc
8.clicked update.
9.But after update the customer name under accrual search shows as Oracle.com but it was associated with Oracle.com Inc.



Changes

 

Cause

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