UPK: Error launching the UPK Client: "Unexpected end of file has occurred" (Doc ID 2076298.1)

Last updated on NOVEMBER 10, 2015

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.

Symptoms

The following error is seen when launching the UPK Client:


"Unexpected end of file has occurred. The following elements are not closed: string. Line 3, position 1.

Developer encountered a critical error and must be restarted. Exiting will close the application.

If possible, Developer will ask to save your work.
System.Xml.XmlException: Unexpected end of file has occurred. The following elements are not closed: string. Line 3, position 1.
  at System.Xml.XmlTextReaderImpl.Throw(Exception e)
  at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
  at System.Xml.XmlTextReaderImpl.ThrowUnclosedElements()
  at System.Xml.XmlTextReaderImpl.ParseElementContent()
  at System.Xml.XmlTextReaderImpl.Read()
  at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)
  at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)
  at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
  at System.Xml.XmlDocument.Load(XmlReader reader)
  at System.Xml.XmlDocument.LoadXml(String xml)
  at Gkn.OnDemand.Preference.PreferenceStorage.RealLoad(Configuration config) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\PreferenceComponent\PreferenceStorage.cs:line 591
  at Gkn.OnDemand.Preference.PreferenceStorage.<>c__DisplayClasse.b__b() in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\PreferenceComponent\PreferenceStorage.cs:line 536
  at Gkn.OnDemand.Utilities.DirectoryUtility.Retry(RetryCallback callback) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\Utilities\DirectoryUtil.cs:line 175
  at Gkn.OnDemand.Preference.PreferenceStorage.LoadUserConfig() in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\PreferenceComponent\PreferenceStorage.cs:line 530
  at Gkn.OnDemand.Preference.PreferenceStorage..ctor(String sectionName) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\PreferenceComponent\PreferenceStorage.cs:line 133
  at Gkn.OnDemand.Preference"


This issue prevents the UPK Client from accessing the library

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms