Personalization That Defaults the Initial Search Value as Address on the Banking Details Page No Longer Requires the User to Click Go Before Results Are Displayed (Doc ID 2077280.1)

Last updated on SEPTEMBER 27, 2016

Applies to:

Oracle iSupplier Portal - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After applying RPC, personalization that defaults the initial search value as Address on the Banking Details page no longer requires the user to click Go before results are displayed. Instead, the banking details results for Supplier level are shown immediately, although the search at the top of the page gives the impression to the user that these are banking results for the Address level, not the Supplier level. When the user clicks on the create button, the application creates a bank account for supplier level, although the user supposes it is creating a bank account for Address level.

As a workaround, if the user always clicks Go first at the top of the page, the Banking Details correspond to the searched level (address, supplier, etc).  However, the users do not realize they need to click the Go button first, because the search results (supplier level) and the Create button are already visible on the page, despite the default value of search by Address.

CHANGE
Before installing the RPC patch users need to click the go button, otherwise the buttons create and add were not visible.
After the PRC, the banking details are already displayed, and the create and add buttons are also already displayed without requiring the user to click the Go button.

STEPS TO REPRODUCE
1. Personalize the Supplier Banking Details Form to default the Assignment Level search criteria as Address (instead of the seeded default value of Supplier)

2. Navigate to the Banking Details page

CASE A - Before Application of RPC3 Patch the Form

a. Navigate to the Banking Details page
b. See error - Invalid Selection Message.
c. Select the desired Address value from the LOV
d. Click GO.
- The Payment Details Section of the form opens and the Bank Account can be created at the correct (ADDRESS) Assignment Level.
e. Click the Create button
- the banking details are added for Address level as expected

CASE B (After Application of RPC3 Patch)

a. Navigate to the Banking Details page
- there is no error and the Payment details are already shown without the user having to click Go Button. (If they click Go, there is no issue)
b. Click the Create button
- the Banking Details are created at Supplier level rather than Address level
- the users does not realize the Banking Details are not being created at the address level
c. WORKAROUND:
c1. Navigate again to the Banking Details page
c2. Choose an Address value from the LOV
c3. Click the Go button
c4. Click the Create button
- the banking details are added for Address level as expected.


The users are not aware they need to click the Go button first. Prior to the patch the behavior of the page required them to click the Go button first before they could see the Create button. Now after the RPC the Create button is immediately available resulting in the banking details created unexpectedly at the Supplier level rather than address level.


Changes

 

Cause

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