R12: AP/IBY: When Attempting to Save a New or Updated PPR Template Setup, Getting Error: "You have encountered an unexpected error..." (Doc ID 2077304.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

Case 1: In R12, when trying to save a new or updated PPR (Payment Process Request) template the system throws the following error message:

"Error Page. You have encountered an unexpected error. Please contact the System Administrator for assistance."

...and does not allow the new or updated PPR template to be saved.
 
-- Steps To Reproduce:

1. Payables Manager responsibility: Payments --> Entry --> Payments Manager
2. Click on the Templates tab
3. Change an existing Template setup or try to create a new Template
4. Upon "saving" or "applying", the error message displays

Case 2: In any release, when running any application that outputs reports via FND_FILE, utl_file

---

In any case the error in the FND log of the failed process, form, etc. may look like the following:

...

File could not be opened or operated on as requested.
Action: Make sure the directory - <problem directory path> - is a valid directory with write permissions and is accessible from the database server node for write operations.
ORA-06512: at ""APPS.FND_FILE"", line 319
...

Changes

 Changes made (or need to be made) to the database parameter utl_file_dir

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.