4241699 SR Quick Menu Throwing Errors (Doc ID 2077399.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

Why is the Service Request Quick Menu is throwing errors when the Sales Order function (ONT_OEXOERD) has been added to the CSX_CUSTOMER_SUPPORT_QM menu?

Error Code 1. FRM-47023: No such Parameter name OG_QUERY_FIND exists in OEXZORD

Error Code 2. FRM40105: Unable to resolve reference to Item Parameter G_QUERY_FIND
 

Solution

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