The Action History Section in the Workflow Notifications Shows Incorrect User in a Multi-User Role as Updating and Resubmitting the Self Service Request. (Doc ID 2078335.1)

Last updated on FEBRUARY 29, 2024

Applies to:

Symptoms

On : 12.1 HRMS RUP6 version, Assignment,Term,Pay,ChgMgr,LOA.

The Action History of a workflow notification shows incorrect information. It shows an incorrect user in a multi-user role as updating and resubmitting the request.

Here, a manager has initiated a self service request for Worker Change and submitted it for approval. The request go for a series of approvals. Let the second
level of approval is a multi-user based on PQH role. When the request is presented to the PQH role, then one of the users in the role decides the change the
supervisor for the worker and does the same by updating and resubmitting the request.

When the next approver in the approver list receives the workflow notification for approval, then the Action History in that notification does not reflect the correct
user who actually submitted the request. This issue has been raised by the Audit team.



Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Log in as a manger and submit a self service request for Worker Change.
2. Let the request go for a series of approvals.
3. Let the second level of approval is a multi-user based on PQH role.
4. When the request is presented to the PQH role, then one of the users in the role decides the change the supervisor for the worker.
    The user clicks on "Update Action" link under "Related Applications" and updates the request and resubmits the same.
5. Then the next approver in the approver list receives the workflow notification for approval in their worklist.
    When the Action history in that notification is reviewed, it does not reflect the correct user who actually submitted the request.
  

Cause

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