MFS- Task Status Transitions Not Working For Personal Tasks (Doc ID 2078766.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, General / Laptop

ACTUAL BEHAVIOR
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 Task Status Transitions are not working for personal tasks


EXPECTED BEHAVIOR
-----------------------
Expect  Task Status Transitions to be  working for personal tasks

STEPS
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The issue can be reproduced at will with the following steps:
1. Create Personal Task in MFS
2. Perform synch
3. Change Status to Closed
4.Perform Synch
5.Able to change the task status from closed to other statuses even though they are not defined in Task Status Transition rules



Cause

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