Contract Details Not Populated When Charges Are Created From Agent Dashboard (Doc ID 2078791.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Agent Dashboard

ACTUAL BEHAVIOR
---------------
Customer enters estimate lines into create SR form in Agent Dashboard and the Contract is not populated even though its shown in the SR header

EXPECTED BEHAVIOR
-----------------------
The estimate line should populate with the contract lines as it does in SR form

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Customer Support (R)

1. Agent Dashboard
2. Create SR
3. Enter details including Customer information and contract info
4. Enter Estimate
4. Contract details not copied over

Cause

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