Contract Details Not Populated When Charges Are Created From Agent Dashboard

(Doc ID 2078791.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 version, Agent Dashboard

Customer enters estimate lines into create SR form in Agent Dashboard and the Contract is not populated even though its shown in the SR header

The estimate line should populate with the contract lines as it does in SR form

The issue can be reproduced at will with the following steps:

Customer Support (R)

1. Agent Dashboard
2. Create SR
3. Enter details including Customer information and contract info
4. Enter Estimate
4. Contract details not copied over


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