Slow Performance running "Diagnostics: OM Order Information" For Large Orders

(Doc ID 2079104.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Inquiry & Status


ACTUAL BEHAVIOR

Performance is slow while running "Diagnostics: OM Order Information" when there are thousands of lines on a sales order.

EXPECTED BEHAVIOR

Expect the "Diagnostics: OM Order Information" script to run in under 30 seconds.

STEPS TO REPRODUCE

1. Order Management Superuser responsibility

2. Reports, Requests > Run Requests 

3. Diagnostics: OM Order Information -> parameter: order# > submit

NOTE:  Performance issue may not be noticed if you have orders with a few lines.
This performance issue was noticed when there were thousands of lines on an order.

Cause

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