Preventive Maintenance (PM) Work Orders not Getting Generated for Specific Asset

(Doc ID 2079516.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Preventive Maintenance (PM) work orders are not getting generated for a specific asset.
This asset has been in the system for years, and it was generating PM's just fine until last week. Users modified something this week and the PM is no longer generating an PM via the Maintenance Workbench nor the "Generate Preventive Work Orders" concurrent program.
The Generate Preventive Maintenance Work Orders log file shows the following error:


ERROR
Exit with java Exception:
Cannot record the exception message, please run as online mode with the same setting
PMEngine.java:execute():got out of the loop
PMEngine.java:execute():almost the end
PMEngine: Execute: Everything Done. returning


STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management
2. Navigation: Preventive Maintenance -> Generate Work Orders
3. Submit the program
4. The aforementioned error is seen in the log file

Cause

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