TeleService: Need to Make Resolution Code Mandatory When A Service Request Is Being Closed

(Doc ID 2080063.1)

Last updated on JUNE 16, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Is there a way to make Resolution Code mandatory when a Service Request is closed in the Service Request form (CSXSRISR.fmb)?
 

Solution

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