In iSupport Forum page HTML code is Displaying Instead of Wood Display (Doc ID 2080368.1)

Last updated on DECEMBER 02, 2015

Applies to:

Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Others

ACTUAL BEHAVIOR
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When click on Forum and view all, it is showing the html code instead tree hierarchy structure

EXPECTED BEHAVIOR
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 When click on Forum and view all, it should list out the details under category in tree hierarchy structure.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to apps
2. iSupport Sie: Business User (R) -> Support -> Support -> Forums
3. Under Category Listing, select View all.


Cause

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