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Skip/Retry Button not Available in the Workflow Status Monitor for the Strategy and/or Work Items Workflow (Doc ID 2080509.1)

Last updated on MAY 31, 2018

Applies to:

Oracle Advanced Collections - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

The Skip/Retry buttons are not available in the Workflow Status Monitor from Advanced Collections in Release 12.2

Navigation:
Collections -> Query for Account -> Strategy Tab -> Right click on the Strategy or Work Item -> View Workflow -> Current Process

In Release 12.1 of Advanced Collections, you could see the Skip/Retry button on Workflow from the Current Process option.
In Release 12.2 the Skip/Retry options are no longer available.

Cause

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