Performance Issue With Configurator To Sales Order Form After Upgrading to Oracle Applications 12.2.x (Doc ID 2080523.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Other

ACTUAL BEHAVIOR
---------------
Performance issue with configurator(CZ) to sales order form
It can take 10 minutes to come back from CZ.
This started after upgrading from 12.0.6 to 12.2.4.
Also, customer is calling Configurator from iStore, Quoting and Order Management
and the performance issue is seen from all 3 sources with the following problem statement.

 



EXPECTED BEHAVIOR
-----------------------
It should not take long time from configurator to sales order form after the selection

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sales Orders
  Enter Header Information
  Enter Line Information
2. Click on Configurator (7.52 PM to 7.54 PM –Opens 2 mins)
3. Select the options and click finish 7.56 PM Clicked Finish
4. The details have been populated in sales order form at 8.04 PM (8 Mins to load the details)



Changes

 Upgraded from Oracle Applications 12.0.6 to 12.2.4.

Cause

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