ALLOW_FORWARDED_RESPONSES=N Causes Unsolicited Message to Be sent to the DISCARD Folder even though a TAG is created. Inbound Messages are Not Delivered (Doc ID 2080715.1)

Last updated on FEBRUARY 17, 2023

Applies to:

Oracle Workflow - Version 12.2.4 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Using the Oracle Applications Release 12.2.4

Workflow Notification Mailer is sending/not receiving email notifications.
For security reasons, email forwarded responses are forbidden, and to achieve that, Mailer parameter "Allow Forwarded Responses" (ALLOW_FORWARDED_RESPONSES) has been unchecked.

Observation
When the ALLOW_FORWARDED_RESPONSE=N the WF Mailer does NOT receive Inbound/Response messages and an UNSOLICITED message is SENT.
When customer changed the ALLOW_FORWARDED_RESPONSE=Y the WF Mailer does receive Inbound/Response messages without a problem.

Reflected in the FNDCPGSC#####.txt log file:

WFMLRSVC-131290-10006 : oracle.apps.fnd.wf.mailer.IMAPResponseHandler.processSingleMessage(Message)]:Either Responder does not match recipient (ALLOW_FORWARDED_RESPONSE=N) or Responded to a question that has been answered already

WFMLRSVC-131290-10006 : oracle.apps.fnd.wf.mailer.IMAPResponseHandler.handleUnsolicited(EmailParser)]:Unsolicited email from {Email User} has exceeded the threshold {7}.
[Oct 20, 2015 2:59:40 PM PDT]:1445378380084:-1:-1:abcdefghi:<IP ADDRESS>:-1:-1:1:20420:USER(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:abcdefghi:<IP ADDRESS>:16455:1445365576443:15:STATEMENT:[SVC-GSM-WFMLRSVC-131290-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.moveMessage(Message, String)]:Moving message to DISCARD
[Oct 20, 2015 2:59:40 PM PDT]:1445378380084:-1:-1:abcdefghi:<IP ADDRESS>:-1:-1:1:20420:USER(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:abcdefghi:<IP ADDRESS>:16455:1445365576443:15:STATEMENT:[SVC-GSM-WFMLRSVC-131290-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.obtainUid(Folder, Message)]:Message UID [<HOST>]
[Oct 20, 2015 2:59:40 PM PDT]:1445378380085:-1:-1:abcdefghi:<IP ADDRESS>:-1:-1:1:20420:USER(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:abcdefghi:<IP ADDRESS>:16455:1445365576443:15:STATEMENT:[SVC-GSM-WFMLRSVC-131290-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.moveMessage(Message, String)]:Moving message UID {<HOST>} to DISCARD
[Oct 20, 2015 2:59:40 PM PDT]:1445378380105:-1:-1:abcdefghi:<IP ADDRESS>:-1:1:20420:USER(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:abcdefghi:<IP ADDRESS>:16455:1445365576443:15:EXCEPTION:[SVC-GSM-WFMLRSVC-131290-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.moveMessage(Message, String)]:Message {<HOST>} was successfully moved to DISCARD

Need to set the ALLOW_FORWARDE_RESPONSES to No. When this is set to Yes, it carries the NID forward from the original recipient of the notification id. If that users forwards the mail in the email client, it does not recognize any approval limits/authorization for the person who received the forwarded email notification.