ALLOW_FORWARDED_RESPONSES=N Causes Unsolicited Message to Be sent to the DISCARD Folder even though a TAG is created. Inbound Messages are Not Delivered (Doc ID 2080715.1)

Last updated on NOVEMBER 23, 2015

Applies to:

Oracle Workflow - Version 12.2.4 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Using the Oracle Applications Release 12.2.4

Workflow Notification Mailer is sending/not receiving email notifications. 
For security reasons, email forwarded responses are forbidden, and to achieve that, Mailer parameter "Allow Forwarded Responses" (ALLOW_FORWARDED_RESPONSES) has been unchecked.


Observation
When the ALLOW_FORWARDED_RESPONSE=N the WF Mailer does NOT receive Inbound/Response messages and an UNSOLICITED message is SENT. 
When customer changed the ALLOW_FORWARDED_RESPONSE=Y the WF Mailer does receive Inbound/Response messages without a problem. 

 

Reflected in the FNDCPGSC#####.txt log file:

WFMLRSVC-131290-10006 : oracle.apps.fnd.wf.mailer.IMAPResponseHandler.processSingleMessage(Message)]:Either Responder does not match recipient (ALLOW_FORWARDED_RESPONSE=N) or Responded to a question that has been answered already


WFMLRSVC-131290-10006 : oracle.apps.fnd.wf.mailer.IMAPResponseHandler.handleUnsolicited(EmailParser)]:Unsolicited email from {Email User <SYCJ@oracle.com>} has exceeded the threshold {7}.
[Oct 20, 2015 2:59:40 PM PDT]:1445378380084:-1:-1:abcdefghi:15.16.111.123:-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:abcdefghi:15.16.111.123:16455:1445365576443:15:STATEMENT:[SVC-GSM-WFMLRSVC-131290-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.moveMessage(Message, String)]:Moving message to DISCARD
[Oct 20, 2015 2:59:40 PM PDT]:1445378380084:-1:-1:abcdefghi:15.16.111.123:-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:abcdefghi:15.16.111.123:16455:1445365576443:15:STATEMENT:[SVC-GSM-WFMLRSVC-131290-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.obtainUid(Folder, Message)]:Message UID [<859F34D54F38024FAFF76F06CA186763304BAB@us.oracle.com>]
[Oct 20, 2015 2:59:40 PM PDT]:1445378380085:-1:-1:abcdefghi:15.16.111.123:-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:abcdefghi:15.16.111.123:16455:1445365576443:15:STATEMENT:[SVC-GSM-WFMLRSVC-131290-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.moveMessage(Message, String)]:Moving message UID {<859F34D54F38024FAFF76F06CA186763304BAB@us.oracle.com>} to DISCARD
[Oct 20, 2015 2:59:40 PM PDT]:1445378380105:-1:-1:abcdefghi:15.16.111.1231:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:abcdefghi:15.16.111.123:16455:1445365576443:15:EXCEPTION:[SVC-GSM-WFMLRSVC-131290-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.moveMessage(Message, String)]:Message {<859F34D54F38024FAFF76F06CA186763304BAB@us.oracle.com>} was successfully moved to DISCARD



Business Impact
The implementation team needs to set the ALLOW_FORWARDE_RESPONSES to No.  When this is set to Yes, it carries the NID forward from the original recipient of the notification id.  If that users forwards the mail in the email client, it does not recognize any approval limits/authorization for the person who received the forwarded email notification.

Changes

Site may allow more than 1 email address per user on the same email server:

Ex:

SYC2@US.ORACLE.COM

USER.NAME@US.ORACLE.COM

 

Cause

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