Service Contracts Main Billing Gives Error For USAGE Contracts Where Zero Quantities are Entered. (Doc ID 2081081.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On 12.2.4 version, Contracts Billing/Termination, Find that Service Contracts Main Billing program completes with warning and shows the following message in log file.

Error:
Price Calculated: Calculate Price Error E
OKS_BILLING_PUB.Calculate_bill => MAIN LINE EXCEPTION RAISE User-Defined Exception
OKS_BILLING_PUB.Calculate_bill processing Ends
OKS_BILLING_PUB.Billing_Main => After Calling OKS_BILLING_PUB.CALCULATE_BILL for sequential run
Billing Main is successfully completed with warnings

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Run main billing for a usage contract

Business Impact:
The issue has the following business impact:
Due to this issue, users cannot process billing for usage contract

Cause

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