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Invoice Details Are Not Shown In The Invoice Tab In Additional Order Information Form (Doc ID 2081095.1)

Last updated on DECEMBER 10, 2024

Applies to:

Oracle Order Management - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Invoice details are not shown in the Invoice Tab in Additional order information form although invoicing process already completed and invoice already generated.

Sales Order > Actions button > Additional Order information > Invoice / Credit Memos Tab

EXPECTED BEHAVIOR

Invoice details should be shown in the Invoice Tab in Additional order information form.

BUSINESS IMPACT

The issue has the following business impact:

Users are unable to see the Invoice created for the Closed Sales Order from the Sales Oder form.

Steps to Reproduce

The issue cannot be reproduced at will, but can be seen with the following steps: 

  1. Query the problematic order that has been invoiced - Autoinvoice has been run for the Order
  2. Navigate to line tab, select a line
  3. Choose action -> Additional Header information
  4. Choose Invoice Tab.
  5. Observe the issue

Cause

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In this Document
Symptoms
Cause
Solution
References


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