Invoice Details Are Not Shown In The Invoice Tab In Additional Order Information Form
(Doc ID 2081095.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Order Management - Version 12.0.4 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
Invoice details are not shown in the Invoice Tab in Additional order information form although invoicing process already completed and invoice already generated.
Sales Order > Actions button > Additional Order information > Invoice / Credit Memos Tab
EXPECTED BEHAVIOR
Invoice details should be shown in the Invoice Tab in Additional order information form.
BUSINESS IMPACT
The issue has the following business impact:
Users are unable to see the Invoice created for the Closed Sales Order from the Sales Oder form.
Steps to Reproduce
The issue cannot be reproduced at will, but can be seen with the following steps:
- Query the problematic order that has been invoiced - Autoinvoice has been run for the Order
- Navigate to line tab, select a line
- Choose action -> Additional Header information
- Choose Invoice Tab.
- Observe the issue
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |