21930412 Need To Assign Project Info From SR If Debrief Line Doesn't Have The Values

(Doc ID 2081215.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Service Request Form

The Debrief Line in the Service Request form doesn't default the Expenditure Org, Project Id, Project Task Id values when the line is blank.

The issue can be reproduced at will with the following steps:
(R) Service
(N) Service Requests > Find/Create Service Requests
Query SR
Click on Tasks
Click on Debrief line


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