21930412 Need To Assign Project Info From SR If Debrief Line Doesn't Have The Values (Doc ID 2081215.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Form


The Debrief Line in the Service Request form doesn't default the Expenditure Org, Project Id, Project Task Id values when the line is blank.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Service
(N) Service Requests > Find/Create Service Requests
Query SR
Click on Tasks
Click on Debrief line


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms